BSM is a centralized enterprise management console for multiple monitoring tools. The monitoring tools actionable insights allow BSM to have intelligent analytics to predict, prevent and triage any IT issue. BPM is one of the main components that aid in the traiging of any IT problems that occure. BPM consists of synthetic transactions that emulate real customer actions through the front-end user interface to measure performance and availability. This analytical tool allows the client to create a controlled environment that provides a powerful comparison to the Real User Monitoring tool.